At chatreply, we are dedicated to revolutionizing communication through innovative software solutions. Our cutting-edge technology enables seamless interactions, boosts productivity, and enhances customer satisfaction. With a focus on user-friendly interfaces and top-notch security, we strive to exceed expectations. Have questions? 
 

Frequently Asked Questions

Q1. What exactly is ChatReply?

Think of ChatReply as a friendly robot at your digital reception desk—available 24/7, always polite, never on coffee break. Once you sign up, we crawl everything public on your site—pages, blog posts, PDFs—then blend it with any extra material you send us (Google-Form, CSV, doc uploads). Feed it your docs, FAQs, blog posts, even that dusty PDF price list, and it answers visitors’ questions instantly in your brand voice.

Q2. And what are you not?

We’re not human live-chat agents, not a lead-gen quiz in disguise, and definitely not that auto-play widget that shouts “Hi!!!” before you’ve even clicked.

Q3. Will the bot hallucinate random facts?

ChatReply runs GPT-4 with retrieval. Every answer is anchored to your actual content. If no source is found, it simply says “I’m not sure”—like a well-mannered librarian, not a know-it-all cousin.

Q4. Is my data safe?

Yes. Data stays in the region you choose (US 🇺🇸 or EU 🇪🇺), is encrypted at rest, and auto-purged after 30 days unless you change that in Settings. We’re GDPR- and CCPA-ready—and, no, we don’t sell anything to aliens (legal hasn’t found an interplanetary privacy framework yet).

Q5. Can I remove the “Powered by ChatReply” badge?

Absolutely. Flip the Hide Branding toggle in Settings or add ?hideBranding=true to the iframe URL. Your brand, your rules.

Q6. How do I train the bot on new docs?

• Fill the Google Form—we’ll ingest whatever you paste (promo copy, new menu, holiday hours)

Q7. “What do I get on the Early-Starter plan?”

• Up to 600 answered messages / month (plenty for most gyms, salons, clinics)

• One knowledge base (unlimited docs inside it)

• 24-hour bot setup and re-training whenever you add files

• Month-to-month billing—cancel any time, no contracts

Need more than 600 chats? Ping us at chattieai@chatreply.org and we’ll bump you to a high-volume tier.